User Guide

How to buy

Please proceed with the following procedure for product orders.

1. Put the product in the shopping cart
   Click the "Put in the cart" button on the desired product page.
2. Check the shopping cart
   When the product is added to the cart, check the selected product and quantity, select the desired delivery date and time, and click the "Go to purchase" button.
3. log in
   If you have registered as a member, please enter your registered email address and password and "log in". If you have not registered, please register from the "New Member Registration" button.
4. Enter and confirm your order
   Please enter and confirm the destination information and payment contents. Check the contents of the input, and if you make a mistake, click the "Confirm order" button.
5. Completion of your order
   Once your order is completed, we will send you an "order completion email" to your registered email address. Please check if the email has arrived and check the order described in the email.

About payment

"Credit card" and "Amazon Pay" can be used for payment for single items.
You can use only "Credit Card" to pay regular courses.

credit card

The following credit cards are available.
VISA, MasterCard, American Express, JCB

• Credit cards are limited to those in the name of the person.
• Payment is only for lump -sum payment.
• Based on each credit card membership contract, we will automatically withdraw the price from the customer's designated account.
• You will need to enter the card number, expiration date, and security code on the "Confirm order of order" screen.

• Since we use encryption communication technology called SSL, you can enter the card number safely.
  In addition, the card number is performed on the spot (checking the card effectiveness) without leaving a record, so you can shop with confidence.

Amazon Pay

Amazon Pay is a service that allows you to order using your credit card information and address registered in the Amazon account.

• An Amazon account is required to order on Amazon Pay.
• Amazon points are not granted. Also, Amazon points are not available for payment.
• In the case of Amazon Pay, the payment has not been completed even after the order is accepted, so depending on the registered credit card information, it may be canceled.
• See you about Amazon PayAmazon Pay official websitePlease confirm.
• For inquiries to Amazon Pay official websiteHere。

About delivery (shipping / delivery)

postage

We offer free shipping products. We pay close attention to the delivery, but in the unlikely event that the product is defective or damaged by the Company, the Company will bear the shipping cost at the time of return. For more information, please refer to the item "Return / Exchange".

How to deliver

• It will be shipped at Sagawa Express Co., Ltd. Delivery of products is currently limited to Japan.
• If the delivery of the product is delayed, we will contact you by email or telephone.

Delivery date

• Delivery will be made within 5 business days except in the following cases from the completion of your order.
  Delivery may be delayed due to stock status, natural disasters and traffic conditions, large holidays, New Year holidays, and other reasons.
• It is possible to specify the delivery date and delivery time.
  You can choose from morning (8:00 to 12:00), from 12:00 to 14:00, 14:00 to 16:00, 16:00 to 18:00, 18:00 to 20:00, 19:00 to 21:00.
  It may take days depending on the area.
  The delivery inquiry number is described in the "Shipping Completion Email" sent after the order procedure is completed, so please use it to specify the time etc. and check the delivery status.

About return / exchange

If you contact us within 7 days after receiving any of the following products, we will replace the product.
Please store the outer box and attached items as it has arrived without discarding.
Please note that we may not be able to respond to returns and exchanges that are not informed in advance.
If it is returned, please return it within 14 days. We will bear the shipping cost at the time of return in this case.

• If the product has a defect
• When the ordered product / quantity and quantity arrive
• If the product is damaged or damaged during delivery

If you fall under the above, please contact us or call by phone.

• inquiry
• Service center
  Call fee free 0120-825-115(Reception hours: 10: 00 am to 5:00 pm Saturday/Sunday/Holiday/New Year holidays)

About receipt

If you would like to receive a receipt, check the cart page "I would like to issue a receipt".
In principle, issuance after shipment is not performed. If you wish, please make the credit statement as a receipt. This is recognized as a regular tax receipt.

About gift wrapping

We do not accept the handle or gift for gifts. note that.

About membership information

Member registration

When ordering a product, you need to register as a member. Please register in advance from "New Membership Registration", or please register from the purchase procedure screen after selecting the product.

Change / delete member registration information

Changing / deleting the address of the customer informationMy pageYou can do it. If your email address is changed,inquiry,orTelephonePlease let us know the service center.

Withdrawal

We will proceed with withdrawal from the service center.inquiry,orTelephonePlease contact us.
If you order, you will not be able to unsubscribe until the transaction is completed.

Recommended environment

About recommended usage environment (as of January 2021)

For smartphones

• Safari's latest version of iOS12 or higher
• Standard browser with Android 6.0 or higher

In the case of a personal computer

• Firefox latest version
• Google Chrome latest version
• Safari latest version
• Microsoft Edge latest version

About regular purchase

Subscription is a system that automatically delivers the product even if you do not place an order each time. Regular purchases are repeatedly delivered unless you skip, pause, or canceled, and each time you will be charged. You can choose the quantity and delivery interval (30, 45 days, 90 days) according to your customer's pace. We also offer benefits only for subscriptions.

About the contents confirmation

Regarding the application status of subscriptions, you can check from "Confirmation / Change of Regular Purchase" on My Page.

About the content change

By "Confirmation / Change of Regular Purchase" on My Page, you can change the order date, delivery interval, payment method, and delivery address until 7 days before the next scheduled shipping date.
If you are in a hurry,Inquiry formAlternatively, please contact us from 0120-825-115 (reception hours: 10:00 am to 5:00 pm (excluding Saturdays, Sundays, holidays/company holidays).

• If you change it on My Page, please let me know.
• In the case of contact from the inquiry form, please fill in the contents of the change in the contents column.

About changes to credit cards

If you change to another credit card, you can change it by "Confirmation / Change of Regular Purchase" on My Page.

• When all credit card information is deleted, be sure to specify the addition of a new credit card.
  If there is no procedure, we will not be able to confirm payment of regular purchase, so we will contact you.

About change of delivery destination

After the procedure in advance by "Membership information" or "Confirm / Change Delivery" in My Page, please change by "Confirmation / Change of Regular Purchase" on My Page.

About the next delivery skip

The next delivery skip is a system where you can take a rest for the next delivery. By "Confirmation / Change of Regular Purchase" on My Page, you can complete the procedure up to 7 days before the next scheduled shipping date.

Suspension of regular purchase, cancellation

You can suspension of regular purchases up to 7 days before the scheduled shipping date by "confirm / change the subscription" on My Page.
The suspension of regular purchase isInquiry formOr we accept by phone. If you can contact us 7 days before the scheduled shipping date, your order and delivery will be discontinued. If you call, please contact us from 0120-825-115 (reception hours: 10:00 am to 5:00 pm (excluding Saturdays, Sundays, holidays/company holidays).

About reviews

It is a function that allows you to post evaluation and impressions of products.
Product review post Please check the terms and conditions before using the service.

• The reviews you have posted will take time to reflect.
• Emoji and special characters are not available.
• We may change or delete posts that can be determined as expressions that violate the law, such as violation of the Personal Information Law, the Copyright Act, the Pharmaceutical Machinery, Premium Labeling Law, and Food Labeling Law. Please understand.
• The posted reviews are your impressions and evaluations, and there are individual differences. Please note that it does not represent the effect of the product.

Product Review Posting Terms of Use

NOSTER Co., Ltd. (hereinafter referred to as "the Company") is the terms of posting or viewing product reviews (hereinafter referred to as "this service") operated by the Company (hereinafter referred to as "this service"). , "This agreement" is determined as follows.

Management policy

Product review posting requires consent to these Terms, and it is deemed that you have agreed to these Terms with the completion of the post by the member who posts the product review (hereinafter referred to as the "contributor").
It may take around 10 days to post the posted product review. We will confirm the contents of the product review, and delete or expose the post that corresponds to any of the following prohibited acts, posts that seem to be inappropriate, posts other than Japanese, etc. It may be changed or modified within the same range.

Prohibited act

The contributor should not perform the following acts in the post of product reviews. 

• Product reviews including personal information
• Product reviews including information from other companies
• Product reviews that contrary to public order and morals such as blasphers, obscene expressions
• Threatening, violent product review post
• Product reviews with the Company, other members, and third parties with portrait rights, copyright, and other intellectual property rights
• Product reviews on politics, religion, and thought posting Product reviews for profit for profit
• Product reviews that contrary to the facts containing false content
• Acts that hinder the operation of this service
• Acts that violate the law (including the Pharmaceutical Machinery Law)
• Acts to reprint and reuse the contents of the publication without our consent
• Product review posting unrelated to the product
• It contains inappropriate expressions such as slander, complaints, discrimination, and disgust for specific corporations / organizations, regions, and individuals
• In addition, the act of judging that we are inappropriate

If a minor is posted, the consent of the guardian is required. If a minor applied, it is deemed that parents agree to all of the notes.

No reply to the contributor is made in any circumstances.

Copyright, etc.

All other copyrights and all other rights for the posted product review (including the Rights of Article 27 and 28 of the Copyright Law) belong to the Company, and the contributor shall not exercise the author's personnel rights.
The contributor has agreed in advance that the posted content is notified to the contributor, but is generally published by the method of posting catalogs, pamphlets, websites, e -mail magazines, and all other media. Masu. At that time, if the Company displays the name of the contributor, the nickname at the time of posting shall be displayed, and the display in the form where the real name is identified, such as the real name, shall not be made without the consent of the poster. Masu.
Even if the described content and the products developed and sold by the Company are similar, the poster will not have any rewards or rights.
We are not obliged to delete the post by the contributor even after the contributor has withdrawn.

Responsibility for use

Product review is the opinion of the user individual. We are not responsible for this company.

About the handling of personal information

We are not responsible for the use, change, stop, and termination of product reviews, or the use of information posted by product review post, non -post, deletion, correction, etc. will do.
The Company shall not be liable for any disputes arising between members or third parties regarding product reviews.

Disclaimer

All personal information received from the contributor is our company"privacy policy"We will operate appropriately in accordance with.

Changes in terms and changes, stop, and termination of content

The Company shall be able to change these Terms at any time without the consent of a member, and when the change is changed, the changes will be released on this service and then the members have posted product reviews. It is considered that the content was accepted. We can change the content of the content of the product review post without notice to the members.
We can stop or end all or part of the product review post without the consent of the member.

Compatibility law, jurisdiction court

These Terms are compliant with the Japanese Law, and in the event that a dispute occurs in these Terms, the District Court, which has jurisdiction over the location of our head office, shall be the exclusive jurisdiction of the first instance.