FAQ
About your order
About registration
「LoginClick the word "Reset password" on the page and enter the registered email address in the input form. We will send you an e -mail that describes the URL for resetting in the subject of "Notice regarding password resetting".
Sorry to trouble you,
・ E -mail address you wish to change
・ Email address during registered
of"inquiryPlease let us know from. We will change it at the service center.
Sorry to trouble you,
・ E -mail address you wish to change
・ Email address during registered
of"inquiryPlease let us know from. We will change it at the service center.
After logging in, "" "" ""My pageCan be changed and deleted. You can also register multiple delivery destinations.
If you want to process it yourself, "Delivery Suspension" described in the mail magazine footer, and after logging in, "" "The top right of the page"My page] Please complete the procedure.
or,"inquiryPlease let us know from. The service center will be stopped.
* E -mails that have been ordered and shipped will be delivered regardless of whether you wish for the e -mail magazine.
Cumec Online ShopWe are paying maximum precautions to protect your personal information under a strong security environment that cannot be accessed from the Internet, constant monitoring, constant monitoring, and the Internet. For more information,"privacy policy"Please refer to the.
With the same email address, multiple members cannot be registered. If your family has only one email address, please use a free mail service (free) and get one email address per person.
Please be assured that there is no enrollment fee or annual fee.
If you are logging in, "" ""My pageLog out from ""LoginPlease access. Click the word "Reset the password" on the page and enter the registered email address in the input form. We will send you an e -mail that describes the URL for resetting in the subject of "Notice regarding password resetting". Please register your desired password after access.
After confirming the purchase status, the service center will be canceled. Sorry to trouble youinquiryPlease contact us from.
If you would like an e -mail magazine, please register first.
When registering as a member, please select "I would like to distribute" in the e -mail magazine item.
About order / payment
Cumec Online ShopPlease order from. "Credit card" and "Amazon Pay" can be used for payment for single items. In addition, only "credit card" can be used for payment of regular courses.
It will be confirmed when the order is transitioned to the "order completion page" displayed after entering the order of the order. You will be able to confirm your order in My Page's "Order History" and send an order completion email.
Please contact us by phone as the response method differs depending on the shipping status.
The emails sent to the purchase are as follows. Both will be delivered from "@ cumec.shop".
"Registration Completion Email": We will send it when the member registration is completed.
"Password Resetting Email": We will send it when you have forget your password from the login screen.
"Order completion email": We will send you after your order is confirmed.
"Shipping completion email": We will send it after completing the delivery procedure to the delivery company. The delivery inquiry number is described in the email, so please use it for inquiries about delivery time.
You may not receive an email due to a mistake in entering your registered email address or an email server error. If the specified reception is set, please check the receiving settings so that you can receive the@cumec.shop email.
As long as we can confirm your order data, we will process your order even if you do not receive a confirmation email.
If you would like to resend your "Order Completion Email", "" "inquiryPlease let us know from.
"Credit card" and "Amazon Pay" can be used for payment for single items.
You can use only "Credit Card" to pay regular courses.
The following credit cards are available.
VISA, MasterCard, American Express, JCB
Based on each credit card membership agreement, we will automatically deduct the usage price from the customer's designated account.
Payment is only for lump -sum payment.
・ Amazon Pay
Amazon Pay is a service that allows you to order using your credit card information and address registered in the Amazon account.
If you would like to receive a receipt, check the cart page "I would like to issue a receipt".
In principle, issuance after shipment is not performed. If you wish, please make the credit statement as a receipt. This is recognized as a regular tax receipt.
About delivery / delivery
Delivery date specification can be specified from the shortest date to 30 days ahead. Please select the desired date from the "Delivery Date Description" at the bottom of the "Payment method selection screen".
We are trying to deliver within 5 business days from your order.
In any case, in the case of Saturdays, Sundays, holidays, the year -end and New Year holidays, and summer vacation, shipping will start from the next business day.
It may be unavoidable delay due to remote areas, bad weather (snow, heavy rain, etc.), traffic conditions, etc.
Order from Monday to noon on Friday: Shipped on the day
Orders after noon on Monday to Thursday after noon: Shipping the next business day
Order from noon to Sunday after noon: The following Monday
We will accept changes only before shipping your order. Please be sure to request by phone.
● Service center
Call fee free 0120-825-115 (Reception hours: 10:00 am to 5:00 pm Saturday/Sunday/Holiday/New Year holidays)
Normal delivery is outsourced to Sagawa Express Co., Ltd. Please note that the delivery company cannot be specified by the customer.
Normally, if the order is completed in the morning of our business day, it will be shipped the next business day.
Depending on when it is crowded or the arrival of the product, it may take some time to ship, so if you have been over one week after your order, please contact the service center.
In addition, the delivery inquiry number is described in the "Shipping Complete Email" sent after the delivery procedure for delivery to the delivery company is completed, so please use it for delivery time inquiries.
We offer free shipping products.
After the delivery procedure for delivered products to the delivery company, we will send you a "shipping completion email". The delivery inquiry number is described in the email, soSagawa Express Co., Ltd.'s homepagePlease check in.
We apologize for the inconvenience, but there is no sample that we can now provide.
We do not accept the handle or gift for gifts. note that.
We are sorry, but there is no preparation for pamphlets because it will be sold only online. ""Official online shop"or"Official brand site"Please confirm.
Cancellation of your order is accepted until the preparation for shipping. Please be sure to inform you with your order number by phone.
● Service center
Call fee free 0120-825-115 (Reception hours: 10:00 am to 5:00 pm Saturday/Sunday/Holiday/New Year holidays)
About return / exchange / cancellation
We apologize for any inconvenience.
We are making a thorough product shipment, but after receiving the product, please open it immediately and check the status of product content, quantity, damage, etc.
If the received product is one of the following, please contact us within 7 days of the receipt and return it within 14 days.
After confirming the return, we will ship the good product by our original payment or return the price.
Please note that we may not be able to respond to returns and exchanges that are not informed in advance.
・ If the product has a defect
・ If you receive the ordered product ・ Different and different from the quantity, the quantity arrives
・ If the product is damaged or damaged during delivery
If you fall under the above, please contact us by inquiry or telephone.
・inquiry
・ Service center
Call fee free 0120-825-115 (Reception hours: 10: 00 am to 5:00 pm Saturday/Sunday/Holiday/New Year holidays)
In addition, please store outer boxes and attached items as they have arrived without discarding.
In addition, when returning or exchanging, please use Yu -Pack, courier service, etc., and keep the copy of the invoice at hand.
Please note that we cannot respond to returned or exchanged for customers' reasons.
In the case of return of the price, we will return the difference between the product delivery, the round -trip shipping fee and cash on delivery fee when returning the product.
About recommended environment
It may not be possible to display correctly depending on your usage environment.
Please check if the recommended browser is used or the JavaScript function of your browser (software that browses the homepage) is enabled. If JavaScript is disabled, the page may not be displayed correctly.
About recommended usage environment
* As of January 2021
■ For smartphones
Safari's latest version of iOS12 or higher
Standard browser with Android 6.0 or higher
■ In the case of a personal computer
Firefox latest version
Google Chrome latest version
Safari latest version
Microsoft Edge latest version
About the product
Product feature
This product is the first health food in the world as a health food that contains HYA (10-hydroxy-cis-12-octadesenic acid) discovered as a lipid metabolic by intestinal bacteria (fermented with intestinal bacteria). It is a result.
(NOSTER Co., Ltd.)
There are no other products that contain HYA. It is our unique product.
* As of January 2021
The main ingredients, safflower oil -developed fermented items, are generally pale and yellow. You may feel a unique spicy, so please eat without chewing.
Soft capsule containing gelatin, glycerin and caramel. Caramel is used as a coloring agent. In addition, the shape is about 11.4 mm long and about 7.1 mm in short diameter (rugby ball).
component
The main ingredient is safflower fermented material containing HYA (10-hydroxy-cis-12-octadesenic acid). Sufflower oil -developed fermentation is an ingredient made by fermenting the safflower oil (a type of vegetable oil) with lactic acid bacteria. It also contains gelatin, glycerin, and caramel as a capsule film.
HYA is a fatty acid contained in the main ingredients, safflower oil -developed fermentation. It is attracting attention in the intestinal bacterial research field because linoleic acid, an essential fatty acid, is created by intestinal bacteria conversion. It has been confirmed that HYA is actually detected from human stools and is produced in the living body by linoleic acid derived from meals.
Sufflower oil is mainly edible fats and oils collected from penivana seeds. It contains a lot of essential fatty acid linoleic acid.
With three tablets at a time, three carbohydrates are 0.022 g and energy (calories) is 6.84 kcal. Nine carbohydrates are 0.066 g and energy (calories) is 20.5 kcal (both analysis values), with 9 tablets a day.
Among the specified raw materials and specific raw materials based on food display standards, gelatin is used for the capsule coat.
In accordance with the improvement of the product, the change of the standard, etc., the used material may be changed without notice. When purchasing or enjoying, be sure to see the raw materials and allergies of the product.
Derived from the ingredients of this product may cause a unique smell to urine.
How to eat
The daily intake is 9 tablets. Even if you eat in large quantities, your health will not increase. Please follow the low intake per day.
Please eat without chewing with water or lukewarm water.
Please enjoy the capsule without chewing or crushing. Sufflower oil -developed fermented foods in the soft capsule contain a lot of fatty acids, so they may feel unique and spicy.
Health foods are not for the treatment of illnesses like drugs. Please eat continuously according to your purpose, such as health management.
Depending on the health food, drinking may be a problem, so if you are interested, please consult a doctor or pharmacist just in case.
Depending on the medicine, drinking may be a problem, so if you are worried, please consult a doctor or pharmacist just in case.
Precautions for use
It is an important time during pregnancy and lactation, so we would like you to keep in mind nutrition from your meal, but if you wish to use it, please consult a doctor or pharmacist in advance.
The unopened expiration date is displayed. After opening, close the cap or chuck firmly and store it and enjoy it immediately.
After opening, close the cap or chuck firmly, avoid direct sunlight, high temperature and humidity. In addition, please handle it in a hygienic environment that does not get wet or dirt.
The mobile case is made so that supplements can be easily taken on the go, so it is not suitable for long -term storage. If you refill and use it, please enjoy within 1-2 days.
About quality
Gelatin, a capsule of soft capsule products, has the property of being softened by heat and moisture. Therefore, the grains may stick together. If you have a sticking, you can eat without any problems if the grains are separated.
About manufacturing method
The production of this product is manufactured in a domestic factory that owns the Health Foods GMP certification by the Japan Health and Nutrition Foods Association.
It is created by adding lactic acid bacteria to sufflower oil and converting linoleic acid in sufflower oil with the enzyme of lactic acid bacteria.
We use unique lactic acid bacteria discovered by NOSTER. It is a bacterium with the ability to convert from linoleic acid to HYA.